Terms of service
These Terms of Service govern your use of the Luxee Havens website and your purchase of products through our online store.
By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before placing an order.
1. General Conditions
Luxee Havens reserves the right to refuse service, cancel orders, or limit purchases where reasonably necessary, including in cases of suspected fraud, misuse, or violation of these terms.
You agree not to use our website or products for any unlawful or unauthorized purpose.
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, and other information displayed on our website are accurate and up to date.
However, product colours, appearance, packaging, measurements, and other details may vary slightly from what is displayed online.
We reserve the right to correct errors, update product information, or change product availability at any time.
3. Pricing and Availability
All prices displayed on our website are shown in British Pounds (GBP), unless otherwise stated.
Prices, promotions, discounts, and product availability may change without prior notice.
We reserve the right to correct pricing errors and, where necessary, cancel an order affected by an obvious pricing or listing error.
4. Orders
When you place an order, you are making an offer to purchase the selected products.
An order confirmation does not necessarily mean that your order has been finally accepted. We reserve the right to cancel or decline an order where necessary.
We may cancel an order if:
• The product is unavailable
• There is an obvious pricing or listing error
• Payment cannot be successfully processed
• The order appears fraudulent or unauthorized
• The order violates these Terms of Service
If we cancel an order after payment has been received, any applicable refund will be issued to the original payment method.
5. Payment
Payments are processed through the payment methods and payment providers available at checkout.
You agree to provide accurate and complete billing and payment information when placing an order.
Orders may be held, delayed, or cancelled if payment authorization fails or additional verification is reasonably required.
6. Shipping
We currently ship orders within the United Kingdom.
Standard shipping is free unless otherwise stated at checkout.
Orders are generally processed within 3–7 business days. Processing times may vary during periods of high demand, holidays, or circumstances outside our reasonable control.
Once an order has been dispatched, delivery times may vary depending on the carrier and destination.
Luxee Havens is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, severe weather, or other unexpected events.
7. Returns and Refunds
Returns are accepted in accordance with our Return and Refund Policy.
Customers generally have 30 days from receiving an item to request a return, subject to the eligibility requirements stated in our Return and Refund Policy.
For complete information regarding eligible returns, damaged or incorrect items, return shipping, and refunds, please refer to our Return and Refund Policy.
8. Website Use
You agree to use this website only for lawful purposes.
You must not:
• Use the website for fraudulent or unlawful activities
• Attempt to gain unauthorized access to our website or systems
• Interfere with the operation or security of the website
• Upload malicious code or harmful material
• Copy, reproduce, or misuse website content without permission
We reserve the right to restrict or terminate access to the website where these terms are violated.
9. Intellectual Property
All content on this website, including text, graphics, logos, product descriptions, images, designs, and other materials, is owned by or used by Luxee Havens with appropriate rights.
You may not reproduce, distribute, modify, publish, sell, or commercially exploit website content without prior written permission, except where permitted by applicable law.
10. Third-Party Services
Our store may use third-party services and platforms to support website functionality, payment processing, shipping, analytics, and other services.
These third-party providers may have their own terms and privacy policies. Your use of third-party services may therefore be subject to those terms as applicable.
11. Shopify
Our online store is powered by Shopify, which provides the ecommerce platform used to operate our store and facilitate online purchases.
Shopify may process information as necessary to provide its services in accordance with its own policies and terms.
12. Privacy
Your use of our website and the handling of personal information are also governed by our Privacy Policy.
Our Privacy Policy explains what information we collect, how we use it, how it may be shared, and how we protect it.
13. Errors and Inaccuracies
From time to time, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, or other information.
We reserve the right to correct such errors or update information at any time without prior notice.
14. Disclaimer
We make reasonable efforts to keep our website accurate, available, and functional. However, we do not guarantee that the website will always be uninterrupted, error-free, or completely secure.
To the extent permitted by applicable law, Luxee Havens is not responsible for losses arising from circumstances beyond our reasonable control.
Nothing in these Terms of Service excludes or limits any rights or protections that cannot legally be excluded or limited under applicable law.
15. Limitation of Liability
To the fullest extent permitted by applicable law, Luxee Havens will not be liable for indirect, incidental, or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.
Nothing in these terms affects any liability that cannot legally be excluded or limited.
16. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our services, business practices, or legal requirements.
Any updated version will be posted on this page with the revised date where appropriate.
17. Governing Law
These Terms of Service are governed by the applicable laws of the United Kingdom.
Any disputes will be handled in accordance with applicable UK laws and regulations.
18. Contact Information
If you have questions about these Terms of Service, please contact us:
Luxee Havens
Email: support@luxeehavens.shop
Phone: +44 7517 233873
Website: https://luxeehavens.shop/
Address: Forest House, 3rd Floor, 16–20 Clements Road, Ilford, IG1 1BA, United Kingdom