Contact Us
We’re here to help. Whether you have a question about an order, shipping, returns, products, payments, or anything else, our customer support team is happy to assist.
Get in Touch
📍 Business Address
Luxee Havens
Forest House, 3rd Floor
Ilford, IG1 1BA
United Kingdom
📞 Phone Support
✉️ Email Support
🌐 Website
Customer Support Hours
Monday – Friday: 9:00 AM – 5:00 PM (UK Time)
Saturday – Sunday: Closed
We aim to respond to customer enquiries within 24–48 business hours.
How We Can Help
Our support team can assist with:
- Order status and tracking
- Shipping and delivery questions
- Returns and refunds
- Product information
- Payment-related questions
- Damaged or incorrect items
- General enquiries
When Contacting Us
To help us resolve your request as quickly as possible, please include:
- Your full name
- Order number, if applicable
- Email address used for your purchase
- A clear description of your question or concern
- Any relevant details or photographs, if your request concerns a damaged or incorrect item
Our Commitment
At Luxee Havens, we aim to make every part of your shopping experience straightforward and reliable. We are committed to providing helpful customer service, clear information, and support throughout the ordering and delivery process.
Thank you for choosing Luxee Havens. We appreciate your business and look forward to assisting you.