Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused and in the same condition that you received it, with its original packaging where applicable. You may also be asked to provide proof of purchase.
To start a return, please contact us at support@luxeehavens.shop before sending any item back. We will provide the applicable return instructions and return address.
Items returned without contacting us first may not be accepted.
Return Shipping
Unless the item is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.
If a return is approved, we will provide instructions on where and how to send the item. Please do not send items to an address other than the one provided by our support team.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it. If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at support@luxeehavens.shop with your order details and, where applicable, photographs of the issue.
We will review the issue and work with you on an appropriate resolution, which may include a replacement or refund.
Exceptions / Non-Returnable Items
Certain products may not be eligible for return due to their nature or applicable regulations. These may include:
• Perishable goods
• Personalized or custom-made products
• Certain personal care or hygiene products
• Hazardous materials
• Flammable liquids or gases
• Gift cards
• Items specifically identified as non-returnable at the time of purchase
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
If you would like a different item, the simplest option may be to return the original item, subject to the eligibility requirements above, and place a new order separately.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or payment provider may require additional time before the funds appear in your account.
If you have not received an approved refund after 15 business days, please contact us at support@luxeehavens.shop.
European Union 14-Day Right of Withdrawal
If applicable under European Union consumer protection laws, customers may have the right to cancel or return an order within 14 days of receiving the goods without providing a reason.
This statutory right is subject to applicable legal conditions and exceptions. Where applicable, returned items should be in the same condition in which they were received, with original packaging where reasonably possible.
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact:
Luxee Havens
Email: support@luxeehavens.shop
Website: https://luxeehavens.shop/
Phone: +44 7517 233873
Address: Forest House, 3rd Floor, 16–20 Clements Road, Ilford, IG1 1BA, United Kingdom