Shipping policy
We currently ship orders within the United Kingdom.
Shipping Costs
Standard shipping is FREE on all eligible orders unless otherwise stated at checkout.
Order Processing
Orders are generally processed within 3–7 business days after the order has been successfully placed and payment has been confirmed.
Processing times may take longer during weekends, public holidays, promotional periods, or periods of unusually high order volume.
Shipping Times
After your order has been processed and dispatched, delivery times may vary depending on the destination and delivery carrier.
Estimated delivery times are provided as a general guide and are not guaranteed.
Shipping Confirmation
Once your order has been dispatched, you may receive a shipping confirmation email containing available delivery or tracking information.
Please make sure your shipping address and contact details are correct when placing your order.
Incorrect or Incomplete Addresses
Customers are responsible for providing an accurate and complete delivery address.
If an order is returned to us because of an incorrect, incomplete, or undeliverable address, please contact our support team for assistance. Additional shipping charges may apply if the order needs to be reshipped.
Delivery Delays
While we work to process and dispatch orders as quickly as possible, delivery delays can occasionally occur due to circumstances outside our reasonable control, including carrier delays, severe weather, public holidays, service interruptions, or other unexpected events.
Luxee Havens cannot guarantee delivery dates affected by such circumstances.
Lost or Missing Orders
If your order appears to be delayed or has not arrived within the expected delivery timeframe, please contact us so we can assist you with the next steps.
If tracking information shows that an order has been delivered but you cannot locate it, please first check with household members, neighbours, and the delivery location before contacting us.
Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible with your order details and photographs of the package and affected item where applicable.
We will review the situation and assist with an appropriate resolution.
Changes to Shipping Information
If you need to update your shipping address after placing an order, contact us as soon as possible.
We cannot guarantee that address changes can be made after an order has entered processing or has already been dispatched.
Contact Us
If you have any questions regarding shipping, order processing, or delivery, please contact us:
Luxee Havens
Email: support@luxeehavens.shop
Phone: +44 7517 233873
Website: https://luxeehavens.shop/
Address: Forest House, 3rd Floor, 16–20 Clements Road, Ilford, IG1 1BA, United Kingdom