Last Updated: June 17, 2026
These Terms of Service govern your use of the Luxee Havens website and your purchase of products through our online store.
By accessing or using our website, browsing our products, or placing an order, you agree to be bound by these Terms of Service and our applicable store policies. If you do not agree with these terms, please do not use our website or place an order.
About Luxee Havens
Luxee Havens is an online retailer serving customers in the United Kingdom. We offer a selection of home and household products through our online store.
Our product collection may include items across categories such as:
• Bottles & Tumblers
• Cleaning & Laundry
• Health & Personal Care
• Kitchen & Dining
• Outdoor & Tools
• Toilet Supplies
Use of Our Website
You agree to use our website only for lawful purposes and in a way that does not interfere with the operation, security, or availability of our website.
You must not:
• Use our website for unlawful or fraudulent purposes
• Attempt to gain unauthorised access to our website or systems
• Interfere with the security or functionality of our website
• Introduce malicious software, code, or harmful material
• Copy, reproduce, modify, or distribute website content without appropriate permission
• Use our website in a way that could damage our business, customers, or service providers
We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our business, customers, systems, or services.
Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, availability, and other information displayed on our website are accurate and up to date.
However, product appearance may vary slightly depending on your device or display settings.
We reserve the right to correct errors, update product information, or change product availability when necessary.
Product Availability
Product availability may change without notice.
Adding a product to your shopping cart does not guarantee that the product will remain available until checkout is completed.
If a product becomes unavailable after an order has been placed, we will contact you where appropriate and provide an appropriate resolution, which may include cancellation and refund where applicable.
Prices and Currency
Our prices are displayed in British Pounds Sterling (GBP / £), unless otherwise stated.
We reserve the right to change product prices at any time. Price changes will not normally affect orders that have already been successfully placed and confirmed.
We make reasonable efforts to ensure that pricing information is accurate. If an obvious pricing error occurs, we may contact you before processing the order to confirm whether you wish to proceed at the corrected price.
Placing an Order
When you place an order through our website, you are making a request to purchase the selected products.
After completing checkout, you should receive an order confirmation containing details of your purchase.
An order may be subject to verification before it is accepted and processed.
We reserve the right to refuse or cancel an order where reasonably necessary, including situations involving suspected fraud, payment problems, product availability issues, obvious pricing errors, or other circumstances that may prevent us from fulfilling the order.
Payment
Payment must be successfully authorised before an order can be processed.
Available payment methods are displayed during checkout.
Payments are processed through Shopify and applicable payment providers. For further information about payment processing, please refer to our Payment Policy.
Shipping and Delivery
Luxee Havens currently ships to addresses within the United Kingdom.
We offer free standard shipping on eligible orders.
Orders are generally processed within 1–3 business days. After processing, standard delivery is generally estimated to take 3–7 business days.
Delivery estimates are provided as general guidance and are not guaranteed delivery dates. Delivery may occasionally take longer due to carrier delays, high order volumes, weather conditions, public holidays, or other circumstances outside our reasonable control.
For complete information about delivery and shipping, please refer to our Shipping Policy.
Returns and Refunds
Eligible purchases may be returned within 30 days in accordance with our Return & Refund Policy.
To generally qualify for a return, products should be unused, unopened, and in their original condition unless a different resolution applies due to a damaged, defective, or incorrect item.
Return shipping costs are generally the responsibility of the customer unless otherwise required by applicable law or agreed by Luxee Havens.
Approved refunds are generally issued to the original payment method used for the purchase.
For full details, please review our Return & Refund Policy.
Damaged or Incorrect Products
If you receive a product that is damaged, defective, incorrect, or otherwise does not match your order, please contact us promptly.
We may request information such as your order number, photographs, or other relevant details to help us assess the issue.
Depending on the circumstances and applicable requirements, we may provide a replacement, refund, or another appropriate resolution.
Customer Accounts
If you create an account on our website, you are responsible for keeping your account information accurate and maintaining the confidentiality of your account credentials.
You are responsible for activity carried out through your account unless the activity resulted from circumstances outside your reasonable control.
Please notify us if you believe your account has been accessed without your permission.
Intellectual Property
The content available on the Luxee Havens website, including text, graphics, logos, page designs, photographs, product information, and other materials, may be protected by applicable intellectual property laws.
Unless otherwise stated or permitted by law, you may not reproduce, modify, distribute, publish, sell, or commercially exploit our website content without appropriate permission.
Third-Party Services
Our website may use services provided by third parties, including Shopify, payment providers, shipping providers, analytics services, and other technology providers.
Third-party services may have their own terms and policies. Your use of such services may be subject to those separate terms where applicable.
Third-Party Links
Our website may occasionally contain links to websites or services operated by third parties.
These links may be provided for convenience. Luxee Havens does not control third-party websites and is not responsible for their content, availability, security, or privacy practices.
Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.
We may temporarily suspend, modify, or restrict access to parts of the website when necessary for maintenance, updates, security, or other operational reasons.
Limitation of Liability
To the extent permitted by applicable law, Luxee Havens will not be responsible for losses or damages arising from circumstances outside our reasonable control, including certain delivery delays, service interruptions, technical problems, or events beyond our reasonable control.
Nothing in these Terms of Service is intended to exclude or limit any rights, protections, or remedies that cannot lawfully be excluded or limited under applicable law.
Consumer Rights
Nothing in these Terms of Service is intended to remove, restrict, or replace any rights you may have under applicable consumer protection laws.
If any provision of these Terms conflicts with a mandatory legal right applicable to your purchase, the applicable legal requirement will take precedence to the extent required.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, services, policies, or applicable requirements.
When changes are made, the updated version will be published on this page and the "Last Updated" date will be revised.
Your continued use of our website after changes are published indicates your acceptance of the updated terms to the extent permitted by applicable law.
Governing Law
These Terms of Service are intended to be governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protection rights and legal requirements that apply to you.
Contact Us
If you have questions about these Terms of Service, your order, or our website, please contact us:
Luxee Havens
Email: support@luxeehavens.shop
Phone: +44 7517 233873
Website: https://luxeehavens.shop/
Address:
Forest House, 3rd Floor
Ilford, IG1 1BA
United Kingdom
Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (UK Time)
Saturday – Sunday: Closed
We aim to respond to customer enquiries within 24–48 business hours.