We want to make your shopping experience simple and convenient. This Shipping Policy explains how orders placed with Luxee Havens are processed and delivered within the United Kingdom.
Shipping Destination
Luxee Havens currently ships orders to addresses within the United Kingdom.
Shipping Cost
We are pleased to offer FREE standard shipping on all eligible orders within the United Kingdom. No additional standard shipping charge will be added at checkout.
Order Processing
Orders are generally processed within 1–3 business days after the order has been successfully placed.
Orders are not normally processed on weekends or UK public holidays. Processing times may occasionally take longer during periods of unusually high order volume or other circumstances outside our reasonable control.
Delivery Time
After your order has been processed, standard delivery is generally estimated to take 3–7 business days.
Please note that delivery estimates are provided as a general guide and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, seasonal demand, weather, or other circumstances that may affect transportation.
Order Confirmation
After placing an order, you will receive an order confirmation by email containing details of your purchase.
Once your order has been processed and dispatched, you may receive additional delivery information or tracking details where tracking is available.
Delivery Address
Please make sure that your shipping address and contact information are accurate and complete when placing your order.
Luxee Havens cannot be responsible for delays or delivery issues resulting from incorrect or incomplete information provided at checkout. If you notice an error in your shipping information after placing an order, please contact us as soon as possible.
Delayed or Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact our customer support team so we can assist you.
For delivery-related enquiries, please provide your order number and the email address used when placing your order.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible after delivery. To help us review the issue efficiently, we may ask you to provide photographs of the package and the affected product.
Incorrect or Missing Items
If you receive an incorrect item or an item is missing from your order, please contact us promptly with your order details. Our support team will review the issue and help determine the appropriate resolution.
Changes to Shipping Information
If you need to update your delivery address after placing an order, contact us as soon as possible. We will do our best to assist, but we cannot guarantee that changes can be made once an order has entered processing or has been dispatched.
Contact Us
If you have questions about shipping or delivery, our customer support team is available Monday – Friday, 9:00 AM – 5:00 PM (UK Time).
Email: support@luxeehavens.shop
Phone: +44 7517 233873
We aim to respond to customer enquiries within 24–48 business hours.
Luxee Havens
Forest House, 3rd Floor
Ilford, IG1 1BA
United Kingdom