Return & Refund Policy

Last Updated: June 17, 2026

At Luxee Havens, we want customers to feel confident when shopping with us. This Return & Refund Policy explains when a product may be returned, how to request a return, and how approved refunds are handled.

30-Day Returns

We generally accept eligible returns within 30 days of delivery.

To qualify for a standard return, the product should be:

• Unused

• Unopened

• In its original condition

• Returned with any original packaging and included items, where applicable

Items that have been used, opened, damaged, altered, or returned without required components may not qualify for a standard return unless the issue relates to a defective, damaged, or incorrect product.

How to Request a Return

Before sending an item back, please contact our customer support team.

When contacting us, please provide:

• Your full name

• Order number

• Email address used for the purchase

• Reason for the return

• Relevant photographs or additional information where applicable

Our support team will review your request and provide return instructions where the return is eligible.

Return Shipping

Unless otherwise required by applicable law or agreed by Luxee Havens, the customer is responsible for the cost of returning an eligible product.

We recommend using a trackable delivery service when returning an item, as Luxee Havens cannot be responsible for a return shipment that does not reach us.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible after delivery.

Please provide your order number and, where possible, clear photographs showing the product and any damage or incorrect item received.

After reviewing the situation, we may offer an appropriate resolution, which may include a replacement or refund depending on the circumstances and applicable requirements.

Items Not Eligible for Standard Returns

A standard return may not be accepted where a product:

• Has been used or opened

• Is not returned in its original condition

• Has been damaged after delivery due to customer handling

• Is missing parts, accessories, or packaging that were included with the order

• Is returned after the applicable return period

These exclusions do not affect any mandatory rights or remedies that may apply where a product is faulty, damaged, incorrect, or otherwise does not meet applicable legal requirements.

Refunds

Once an approved return has been received and reviewed, we will determine whether the return qualifies for a refund.

Approved refunds are generally issued to the original payment method used for the purchase.

The time required for the refunded amount to appear in your account can vary depending on your bank, card issuer, or payment provider.

Shipping Charges

Standard shipping is free for eligible UK orders.

Where a return is made under our standard voluntary return policy, the customer is generally responsible for the return shipping cost unless otherwise stated or required by applicable law.

If an item is confirmed to be damaged, defective, incorrect, or otherwise subject to a remedy under applicable consumer law, we will work with you to provide an appropriate resolution.

Exchanges and Replacements

Where appropriate and subject to product availability, we may offer a replacement for a damaged, defective, or incorrect item.

If a replacement is not available or appropriate, a refund may be provided instead.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will try to accommodate cancellation requests, but cancellation may not be possible once an order has entered processing or has been dispatched.

Consumer Rights

Nothing in this Return & Refund Policy is intended to remove, restrict, or replace any statutory rights or protections available to consumers under applicable UK law.

Where applicable law provides you with rights or remedies that differ from this policy, those legal rights will continue to apply.

If you have questions about a return, refund, damaged item, or replacement, please contact us:

Luxee Havens

Email: support@luxeehavens.shop

Phone: +44 7517 233873

Website: https://luxeehavens.shop/

Address:

Forest House, 3rd Floor

Ilford, IG1 1BA

United Kingdom

Customer Support Hours:

Monday – Friday: 9:00 AM – 5:00 PM (UK Time)