Last Updated: June 17, 2026
Luxee Havens operates this website and related services to provide customers with a convenient online shopping experience. This Privacy Policy explains how we collect, use, protect, and handle personal information when you visit our website, place an order, create an account, or communicate with us.
By using our website, you acknowledge that your information may be handled as described in this Privacy Policy.
Information We Collect
Depending on how you interact with our website, we may collect information such as:
Personal Information
• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details and purchase history
• Account information, if you create an account
• Information you provide when contacting customer support
Payment Information
Payment transactions are processed through Shopify and applicable payment providers. We do not intentionally store complete payment card numbers or security codes on our own website systems.
Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
• IP address
• Browser type and version
• Device information
• Operating system
• Website interaction and usage information
• Pages visited and general browsing activity
• Referring website information
Cookies and Similar Technologies
We may use cookies and similar technologies to support website functionality, remember preferences, understand how visitors use our website, and improve the overall shopping experience.
How We Collect Information
We may collect information when you:
• Visit or browse our website
• Create an account
• Place an order
• Subscribe to available email communications
• Contact our customer support team
• Submit information through forms on our website
• Interact with our website or its features
How We Use Your Information
Information collected through our website may be used to:
• Process and fulfil orders
• Provide shipping and delivery services
• Send order confirmations and updates
• Respond to customer enquiries
• Provide customer support
• Process returns, refunds, and other order-related requests
• Improve our products, website, and services
• Maintain website functionality and security
• Detect and help prevent fraud, abuse, or unauthorised transactions
• Comply with applicable legal and regulatory requirements
• Send marketing or promotional communications where permitted and, where required, with your consent
Sharing Your Information
We may share relevant information with service providers and business partners when necessary to operate our store and provide services to you.
These may include:
• Shopify and Shopify-related services
• Payment processing providers
• Shipping and delivery providers
• Website hosting and technology providers
• Analytics and website performance providers
• Customer support service providers
• Marketing or communication service providers
• Professional advisers where necessary
• Government agencies or authorities where disclosure is required by law
We do not sell your personal information to third parties.
Shopify Services
Our online store is powered by Shopify. Shopify provides the ecommerce platform and services that allow us to operate our online store, process orders, and provide checkout functionality.
Shopify may collect and process certain information in accordance with its own privacy practices.
For additional information about how Shopify handles personal information, please review Shopify's Privacy Policy:
https://www.shopify.com/legal/privacy
Cookies
Our website may use cookies and similar technologies for purposes such as:
• Supporting essential website functions
• Remembering preferences
• Keeping the shopping experience functional
• Understanding website traffic and usage
• Improving website performance
• Supporting relevant content and advertising where applicable
You may be able to manage or disable certain cookies through your browser settings. Disabling some cookies may affect the functionality of parts of our website.
Third-Party Services and Links
Our website may use third-party services or contain links to external websites.
Third-party services may have their own privacy policies and practices. Luxee Havens is not responsible for the privacy practices, security, or content of third-party websites that are outside our control.
We recommend reviewing the privacy policies of third-party websites before providing them with personal information.
Children's Privacy
Our website is intended for a general audience and is not directed specifically toward children.
We do not knowingly request or intentionally collect personal information from children where prohibited by applicable law.
If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action where required.
Data Security
We take reasonable measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as:
• Processing and fulfilling orders
• Providing customer support
• Maintaining business and transaction records
• Meeting legal, tax, accounting, or regulatory requirements
• Resolving disputes
• Preventing fraud or misuse
• Enforcing our agreements and policies
The length of time information is retained may vary depending on the type of information and the reason it was collected.
Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information.
These rights may include:
• Requesting access to personal information we hold about you
• Requesting correction of inaccurate information
• Requesting deletion of personal information where legally applicable
• Objecting to or restricting certain types of processing
• Withdrawing consent where processing is based on consent
• Requesting information about how your personal data is used
• Objecting to certain marketing communications
To make a privacy-related request, please contact us using the information provided below.
International Data Transfers
Some of our service providers or technology partners may process information in countries outside the country where you live.
Where applicable, we take reasonable steps to ensure that personal information is handled with appropriate safeguards and protections in accordance with applicable privacy requirements.
Marketing Communications
Where permitted by law, we may send promotional or marketing communications about products, offers, or updates.
If you receive marketing emails from us, you may unsubscribe using the unsubscribe option provided in the communication or by contacting us directly.
Unsubscribing from marketing communications does not prevent us from sending important transactional messages related to your orders, payments, deliveries, or customer service requests.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or applicable requirements.
When changes are made, the updated version will be published on this page and the "Last Updated" date will be revised accordingly.
We encourage you to review this page periodically to stay informed about how we handle personal information.
Contact Information
Luxee Havens
Phone: +44 7517 233873
Email: support@luxeehavens.shop
Website: https://luxeehavens.shop/
Address:
Forest House, 3rd Floor
Ilford, IG1 1BA
United Kingdom
Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (UK Time)
Saturday – Sunday: Closed
We aim to respond to customer enquiries within 24–48 business hours.
If you have questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact us using the details above.