Payment Policy

Last Updated: June 17, 2026

At Luxee Havens, we aim to provide a secure, straightforward, and convenient checkout experience. This Payment Policy explains how payments are accepted and processed when you place an order through our online store.

Accepted Payment Methods

We accept payment methods made available through our Shopify checkout. Depending on availability, these may include:

Visa

Mastercard

American Express

Discover

Shop Pay

Apple Pay

Google Pay

PayPal

The payment options available to you may vary depending on your location, device, browser, and other factors. All available payment methods will be displayed during checkout before you complete your purchase.

Payment Authorisation

When you place an order, the payment method selected at checkout will be submitted for authorisation and payment processing.

Orders are processed after successful payment verification and authorisation.

If a payment cannot be authorised or is declined, your order may not be completed until a successful payment method is provided.

Currency

All prices on the Luxee Havens website are displayed in British Pounds Sterling (GBP / £), unless otherwise stated.

If your bank or payment provider uses a different currency, it may apply its own exchange rate or additional transaction or conversion fees. Luxee Havens is not responsible for fees charged by your bank or payment provider.

Payment Security

We take payment security seriously.

Payments are processed using secure payment services provided through Shopify and its payment partners. Appropriate security measures are used to help protect payment information during the transaction process.

Luxee Havens does not store your complete credit or debit card information on our own website servers.

For your protection, please do not send full card numbers, security codes, passwords, or other sensitive payment information to us by email or through other unsecured communication methods.

Order Verification

To help protect customers and our business from unauthorised or fraudulent transactions, we may review or verify certain order or payment information before an order is processed.

If additional information is reasonably required to verify an order, we may contact the customer using the contact information provided at checkout.

Failed or Declined Payments

If your payment is declined, you may wish to:

• Check that your payment details have been entered correctly

• Confirm that sufficient funds or credit are available

• Check with your bank or card issuer

• Confirm that your billing information matches your payment details

• Try another available payment method

Luxee Havens is not responsible for fees or charges that your bank, card issuer, or payment provider may apply in connection with a declined or unsuccessful transaction.

Taxes

Any applicable taxes or charges will be calculated and displayed at checkout where required.

The final amount payable will be shown before you complete your purchase.

Refunds

If a refund is approved in accordance with our Return & Refund Policy, the refund will generally be issued to the original payment method used for the order.

The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

For further information about returns and refunds, please refer to our Return & Refund Policy.

Fraud Prevention

We reserve the right to review, hold, cancel, or refuse an order where there are reasonable concerns regarding suspected fraud, unauthorised activity, payment irregularities, or other activity that may violate our store policies.

Where appropriate, customers may be contacted for additional information or verification before an order is processed.

If you have questions about payments, billing, or a transaction, please contact our customer support team.

Luxee Havens

Phone: +44 7517 233873

Email: support@luxeehavens.shop

Website: https://luxeehavens.shop/

Address:

Forest House, 3rd Floor

Ilford, IG1 1BA

United Kingdom

Customer Support Hours:

Monday – Friday: 9:00 AM – 5:00 PM (UK Time)