What products does Luxee Havens sell?
Luxee Havens offers a selection of practical home and household products across categories including Bottles & Tumblers, Cleaning & Laundry, Health & Personal Care, Kitchen & Dining, Outdoor & Tools, and Toilet Supplies.
Where does Luxee Havens ship?
We currently ship orders to addresses within the United Kingdom.
Is shipping free?
Yes. We currently offer free standard shipping on eligible orders within the United Kingdom.
How long does it take to process my order?
Orders are generally processed within 1–3 business days after the order has been successfully placed.
How long does delivery take?
After processing, standard delivery is generally estimated to take 3–7 business days.
Please note that delivery estimates are general guidelines and are not guaranteed delivery dates. Carrier delays, high order volumes, weather, public holidays, and other circumstances may occasionally affect delivery times.
How will I know that my order has been received?
After completing your purchase, you should receive an order confirmation by email containing your order details.
If you do not receive an order confirmation, please contact our customer support team.
Can I change my shipping address after placing an order?
If you need to change your shipping address, contact us as soon as possible after placing your order.
We will do our best to assist, but we cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.
What is your return policy?
Eligible purchases may generally be returned within 30 days in accordance with our Return & Refund Policy.
Products should generally be unused, unopened, and in their original condition to qualify for a standard return.
Who pays for return shipping?
Return shipping costs are generally the responsibility of the customer unless otherwise required by applicable law or agreed by Luxee Havens.
How do I request a return or refund?
Please contact our customer support team with your order number, the email address used for your purchase, and details about your return or refund request.
Our team will provide the appropriate instructions based on your situation.
What if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or contains an incorrect item, please contact us promptly.
We may ask you to provide your order number, photographs, or other relevant information so we can review the issue.
Depending on the circumstances, an appropriate resolution may include a refund or replacement.
How are refunds issued?
Approved refunds are generally issued to the original payment method used for the purchase.
The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
What payment methods do you accept?
We accept payment methods made available through our Shopify checkout. Depending on availability, these may include major credit and debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.
The payment options available to you will be displayed during checkout.
What currency are your prices shown in?
Our prices are displayed in British Pounds Sterling (GBP / £), unless otherwise stated.
Is my payment information secure?
Payments are processed through secure payment services provided through Shopify and applicable payment providers.
Luxee Havens does not intentionally store complete payment card numbers or security codes on its own website systems.
Can I cancel my order?
If you need to cancel an order, contact us as soon as possible after placing it.
We will try to assist with cancellation requests, but cancellation may not be possible once an order has entered processing or has been dispatched.
How can I track my order?
Where tracking information is available for your shipment, it may be provided after your order has been dispatched.
If you have a question about your order status, please contact our support team with your order number.
How can I contact Luxee Havens?
You can contact our customer support team using the following details:
Email: support@luxeehavens.shop
Phone: +44 7517 233873
Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (UK Time)
Saturday – Sunday: Closed
We aim to respond to customer enquiries within 24–48 business hours.
Luxee Havens
Forest House, 3rd Floor
Ilford, IG1 1BA
United Kingdom